Privacy Policy & Terms of Use

Dr. Mittal's Kids & Family Dental ("we", "our", or "the clinic") is committed to protecting the privacy and confidentiality of every patient and website visitor. This policy explains what personal information we collect, why we collect it, and how it is handled including special safeguards for children's health data.

📋1. Information We Collect

We collect information only when you actively provide it through our appointment forms, contact page, school programme inquiries, or NRI care requests. This may include:

• Patient name, date of birth, and gender
• Parent or guardian name and relationship
• Contact details: phone number, email address, and mailing address
• Medical and dental history relevant to treatment
• Insurance or payment information where applicable
• Photographs used for treatment planning (with prior consent)

When you browse our website, our hosting provider may automatically log your IP address, browser type, and pages visited. We use this aggregate data only to improve the site experience and do not link it to identifiable individuals.

🎯2. How We Use Your Information

• Scheduling, confirming, and following up on appointments
• Providing dental treatment and maintaining accurate clinical records
• Sending appointment reminders via SMS or WhatsApp (you may opt out at any time)
• Answering your queries submitted through the website or phone
• Coordinating treatment records for NRI patients travelling between cities
• Sending periodic oral-health tips or clinic newsletters (with your opt-in consent)
• Complying with legal or regulatory obligations under Indian law

🤝3. Sharing of Information

We share your information only in the following limited circumstances:

• Within the clinical team: Dentists, hygienists, and support staff involved in your child's care have access to records on a need-to-know basis.
• Specialist referrals: If we refer your child to an orthodontist or oral surgeon, we share the minimum records necessary for continuity of care with your knowledge.
• Legal requirements: We may disclose information if required by a court order or applicable Indian law.
• Emergency situations: In a medical emergency, we will share information necessary to protect the patient's safety.

We do not share data with marketing companies, data brokers, or insurance companies without explicit written consent.

👶4. Children's Privacy

Because our clinic primarily treats minors, we apply extra care to children's data:

• All treatment decisions and data-sharing consents are obtained from a parent or legal guardian.
• We collect only the minimum information needed for safe and effective care.
• Clinical photographs of patients are stored securely and are never published publicly without separate, explicit written consent from the parent or guardian.
• Parents or guardians may request a copy of their child's records or ask us to correct inaccuracies at any time.

🔐5. Data Security

Patient records are stored on password-protected systems with restricted staff access. Physical documents are kept in locked cabinets. We review and update our security practices regularly.

While we take all reasonable precautions, no digital system is completely immune to risk. We will notify affected patients promptly if we ever become aware of a data breach involving their information.

🕐6. Data Retention

Dental records are retained for a minimum of seven (7) years after the last treatment date, in accordance with the Indian Medical Council Act. For minor patients, records are retained until the patient turns 18, or for seven years after their last visit whichever is longer. After this period, records are securely destroyed.

🍪7. Cookies & Website Analytics

Our website may use essential cookies to ensure basic functionality (such as remembering your form entries). We may also use privacy-respecting analytics to understand how visitors use the site in aggregate. No tracking cookies are used for advertising purposes.

You can disable cookies in your browser settings; this will not affect your ability to use the website or book appointments.

✋8. Your Rights

You have the right to:

• Access a copy of the personal or medical information we hold about you or your child
• Request corrections to inaccurate information
• Withdraw consent for non-essential communications (e.g., newsletters) at any time
• Ask us to explain how your information has been used

To exercise any of these rights, please contact us using the details below. We will respond within 15 working days.